Uedama: Hello. How can I help you?
Eloi: Oh, hello. I'd like to return this CD, please.
Uedama: OK. What's the problem with it?
Eloi: Well, it's grated and can not be listen. It's was scratched when I bought it.
Uedama: Mmm, it's strange. When did you buy it?
Eloi: I only bouht them this Saturday.
Uedama: Have you got the receipt?
Eloi: No, I'm not. Sorry.
Uedama: I don't give you a new CD. Sorry !
Eloi: Thank you !
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